Hospitality industry veteran Jerry Evans recently joined Hotel Arista as its general manager. The Aurora resident came to the Forbes Four-Star hotel with more than 20 years of Chicago-area hotel management experience, mostly in DuPage.County. We asked him a few questions:
What first attracted you to the hospitality business?
The beauty and atmosphere of top-tier hotels, personalized guest service and a global industry to travel or work around the world are some reasons I choose the hospitality industry.
You’ve worked mostly in DuPage but also around Chicagoland. What differences do you see among these sub-markets?
My experiences differ from O’Hare to Downtown Chicago to suburbs by the guests and service expectations. Downtown Chicago has more national and international guests with enhanced concierge service expectations on area attractions, dining, etc. The O’Hare market is similar to Downtown yet with shorter guest stay experiences i.e. a day trip or one night only due to the conveniences to fly and out quickly. The suburban market has more group opportunities with a wide variety of sports teams, corporate businesses, association companies, etc. ranging from large or small with the one big component of rates and pricing is less than O’Hare and Chicago.
What are you most looking forward to in your new role?
I look forward to contributing to the already successful team here at Hotel Arista from top tier guest service, business partnerships and community presence to further separate us from our market competitors. Future opportunities coming to the Calamos Campus has positioned the hotel as an attraction piece and focal point. Our customers will continue to receive a 4-Star/4-Diamond service experience with more dining options. The Multi-Event Center is exciting news for all!